Your Focus is Your Family.
Ours is Everything Else.
Avoa Health delivers premier concierge advocacy, providing compassionate support and expert guidance for families managing chronic illness.
A serious health matter should not become an administrative burden for your family. Avoa Health acts as your single point of command, managing every intricate detail of the healthcare journey.
We take on the complex coordination—from vetting specialists and arranging appointments to interfacing with insurance providers. This frees you from the logistical strain, allowing you to resume your most important role: that of a spouse, a partner, or a child.
Our Services
Our services are designed to bring order, expertise, and unwavering advocacy to your healthcare journey. We provide a comprehensive solution, tailored to your family’s precise needs.
Strategic Care Coordination
We serve as the central command for your care team. We manage complex scheduling across multiple providers, ensure the seamless transfer of medical records, and develop a focused agenda for each appointment, representing you during critical consultations to ensure it is followed with precision.
Insurance Navigation and Advocacy
We provide expert oversight of your health insurance to protect your financial interests. Our specialists manage complex pre-authorizations and audit every medical bill for accuracy, challenging discrepancies and managing appeals on your behalf.
Private Lifestyle and Home Support
We discreetly manage the non-medical logistics that are critical to quality of life. This includes sourcing and vetting private-duty nursing, coordinating dignified transportation to appointments, and arranging for other specialized in-home support.
Advanced Care and Legacy Planning
In coordination with your existing legal and financial advisors, we help you articulate and document your future healthcare preferences. We ensure your living will and healthcare power of attorney create a clear, actionable plan that protects your values and voice.
Becoming an Avoa Health Member
A structured process for achieving clarity and peace of mind.
Step 1
Complimentary Consultation
A confidential discovery call with our leadership to understand your needs and mutually determine if our partnership is the right fit for your family.
Step 2
Deep Discovery and Assessment
A comprehensive assessment that goes beyond the medical chart to create a 360-degree view of your family’s situation, values, and objectives.
Step 3
Strategic Roadmap Development
We deliver a clear, actionable roadmap outlining key priorities, recommended specialists, and critical next steps to restore your family’s sense of control.
Step 4
Active Advocacy and Management
We execute the plan with precision, managing daily logistics, coordinating with your medical team, and providing steadfast, ongoing advocacy in every setting.
The Avoa Health Difference
Clinical care coordination
Cross-institutional care management
In-person and virtual appointment representation
Unconflicted, client-first objectivity
Comprehensive insurance and medical billing advocacy
Integrated lifestyle and concierge logistics
Anticipatory guidance and strategic planning
Advanced care and end-of-life planning
The Avoa Health Difference
Other Private Advocates
Concierge Physicians
Clinical care coordination
Issuing clinical diagnoses
Cross-institutional care management
In-person and virtual appointment representation
Unconflicted, client-first objectivity
Comprehensive insurance and medical billing advocacy
Integrated lifestyle and concierge logistics
Anticipatory guidance and strategic planning
Advanced care and end-of-life planning
Membership Tiers
Essential
For families needing expert strategic counsel for a specific, well-defined challenge, such as vetting a specialist or navigating a critical decision.
Hourly advisory rate: $300
4-hour minimum commitment
HSA/FSA Eligible
Elevated
Our signature offering for families on a complex health journey, providing continuous partnership, proactive care management, and steadfast advocacy.
Starting at
Monthly retainer: $2,500
6-month minimum commitment
HSA/FSA Eligible
Elite
For families with the most complex needs or unique circumstances requiring our highest level of access and a completely bespoke suite of support.
Inquire
Bespoke Pricing
12-month minimum commitment
HSA/FSA Eligible
Frequently Asked Questions
What is the investment for your services?
We have structured our services into several distinct membership tiers to provide the right level of dedicated support for your family. This approach ensures a transparent and predictable investment in your peace of mind. A complete breakdown of these tiers and their associated pricing is outlined in the Membership Tiers section above.
How does your independent model differ from hospital-based navigators?
The essential difference is allegiance. Hospital navigators are employees of the hospital; their guidance is shaped by their employer’s protocols and objectives. Avoa Health is a fully independent firm. Our sole allegiance is to you. This independence allows us to provide unconflicted advice and a scope of service—from coordinating across competing institutions to managing your daily life logistics—that system-based resources cannot offer.
What defines the Avoa Health approach?
Our distinction lies in our synthesis of three pillars: deep insider expertise from within the healthcare system, steadfast personal advocacy that centers your family’s values, and sophisticated life management that handles the relentless, non-medical logistics. It is this seamless integration that allows us to shoulder the complete burden and restore your focus.
What is your role in addressing insurance and billing complexities?
Expert advocacy for complex insurance and medical billing is a cornerstone of our service. We manage pre-authorizations, audit every bill for accuracy, challenge discrepancies, and lead all appeals to ensure your financial interests are protected.
How do you collaborate with a client's existing medical team?
We act as the central command post for your entire medical team. Our role is to enhance the work of your trusted physicians by managing communication, ensuring the seamless transfer of information, and preparing a focused agenda for each appointment. We ensure nothing is overlooked and that you are empowered to make informed decisions.
What is your geographic area of focus?
Avoa Health is based on Chicago’s North Shore, and our expertise within this community’s healthcare landscape is unparalleled. While this remains our principal area of focus, we serve families throughout the greater Chicagoland area. Our rigorous advocacy model and deep network of specialists allow us to provide premier support to clients in the city and surrounding suburbs, ensuring you have a steadfast partner anywhere in the region.
What can I expect during the complimentary consultation?
The complimentary consultation is a professional, confidential meeting to determine if our partnership is the right fit. We will listen to understand your family’s unique situation and goals. Then, we will provide a transparent overview of our process and membership structure and answer your questions. Our objective is for you to leave with a clear understanding of how Avoa Health can restore order, control, and peace of mind to your situation.
A Clearer Path Forward
A complex health journey requires a strategic partner. We invite you to complete the form for a private consultation with our leadership. Discover how our expert advocacy can restore clarity, control, and peace of mind for your family.