Understanding the Role of Geriatric Care Managers in Senior Health

The Importance of Geriatric Care Managers

Geriatric care managers serve as expert guides in navigating the complex world of elder care, ensuring that seniors receive the support and resources they need to maintain their independence and quality of life. Geriatric care managers are typically professionals, often nurses or social workers, with specialized training and direct experience in geriatrics. They act as trusted, professional partners to assist families in expertly managing the multifaceted challenges of aging. Their ability to coordinate care and advocate for seniors is indispensable in an era where family members may be geographically dispersed.

Geriatric care management becomes increasingly important as the population ages.  According to the Census Bureau, by 2030, all baby boomers will be over age 65, meaning 1 in 5 Americans will be retirement age.  According to the World Health Organization, the population of individuals aged 60 and older will reach 2.1 billion worldwide by 2050

Key Responsibilities of Geriatric Care Managers

Personalized Care Planning

One of the primary responsibilities of geriatric care managers is to develop individualized care plans tailored to the needs of seniors. They assess the physical, emotional, and social requirements of their clients, creating a comprehensive strategy that addresses all aspects of their well-being. This ensures that seniors receive the appropriate level of support, whether they are living at home or in a senior living community.

Healthcare System Navigation

Navigating the healthcare system can be daunting for anyone, let alone seniors who may have multiple health conditions. Geriatric care managers facilitate this process by coordinating medical appointments, managing medication, and liaising with healthcare providers. Their expertise ensures that seniors receive timely and effective healthcare services, reducing the likelihood of medical errors or overlooked conditions.

Advocacy and Support

Geriatric care managers serve as advocates for seniors, ensuring their voices are heard in medical and legal matters. They assist in accessing entitlement programs and services, and may also help manage financial and legal issues, including guardianship. By acting as a liaison between seniors and various service providers, these managers offer steadfast support and representation.

Crisis Intervention and Management

In times of crisis, whether due to sudden illness or changes in living arrangements, geriatric care managers provide crucial intervention and management support. Their ability to quickly assess situations and implement effective solutions can significantly reduce stress for both seniors and their families. They ensure continuity of care and adjust plans as necessary to accommodate new realities.

Deciding When Geriatric Care Management is Necessary

Deciding when to engage a geriatric care manager can be challenging. Signs that it may be time to consider their services include noticeable changes in a senior's health, an increase in medical appointments, or difficulty managing daily activities. Additionally, when family members live far apart and cannot provide consistent support, a geriatric care manager can fill the gap, ensuring the senior’s needs are met with an appropriate level of care.

Benefits of Geriatric Care Management

Geriatric care managers provide peace of mind to families by ensuring that seniors are well cared for and that their health needs are addressed promptly. By coordinating services and advocating for their clients, geriatric care managers help seniors maintain their independence and quality of life for as long as possible. Their involvement also alleviates the burden on family caregivers, allowing them to focus on their relationship with the senior rather than the logistics of care.

Finding and Selecting the Right Geriatric Care Manager

Here are key considerations and steps to help you find and select the ideal geriatric care manager:

Understand Your Needs

Before you start your search, clearly identify the specific needs and goals for your senior loved one. Are you looking for someone to manage medical care coordination, provide emotional support, handle legal and financial issues, or assist with transitioning to a new living environment? Understanding these needs will guide your decision-making process.

Verify Credentials and Experience

Geriatric care management is a specialized field, and you want to ensure that the professional you choose is well-qualified. Look for managers who are licensed nurses or social workers with specialized training in geriatrics. Additionally, check for certifications such as Care Manager Certified (CMC) or membership in organizations for professional care managers like the Aging Life Care Association (ALCA). 

Evaluate Communication Skills

Effective communication is essential when dealing with the nuances of senior care. Assess the care manager’s ability to communicate clearly with you, your loved one, medical professionals, and other stakeholders. They should be adept at listening, explaining care plans, and mediating family discussions.

Seek Recommendations and Reviews

Ask for recommendations from healthcare providers, friends, or family members who have had positive experiences with geriatric care managers. Online reviews and testimonials can also provide valuable insights into the manager’s reputation and effectiveness.

Conduct Interviews

Interview potential candidates to better understand their approach, availability, and services offered. Discuss their experience with similar cases and ask how they plan to address the specific needs of your loved one. This is also an opportunity to gauge their empathy and commitment to providing person-centered care services.

Assess Compatibility

Ensure that the geriatric care manager’s values align with those of your family and the senior they will be assisting. Compatibility is important for fostering a trusting relationship, which can significantly impact the success of the care plan.

Confirm Fees and Contracts

Discuss the fee structure and services included in their contract. Ensure there are no hidden additional costs and that the terms are clear. This will help avoid misunderstandings and ensure you receive the services you expect.

Selecting the right geriatric care manager can provide peace of mind and ensure your loved one receives the best possible care. By taking the time to research and evaluate potential candidates, you can make an informed decision that aligns with your family's needs and values.

How much does a geriatric care manager cost?

The cost of hiring a geriatric care manager can vary widely, with most professionals charging by the hour. In the Chicago area, hourly fees range from approximately $90 to $200. In addition to hourly rates, an initial assessment, which is critical for understanding the specific needs of the senior, can cost several hundred dollars. This assessment involves a comprehensive review of the senior's health care needs, medications, and medical history, and it helps in determining the level of supervision required. To make the most of the assessment time, providing a detailed history in advance can streamline the process and ensure a more strategic use of time and resources.

While some families opt for a one-time assessment to get a clearer picture of the senior's needs, others choose to engage a care manager on an ongoing basis. This can be particularly beneficial for families who require continuous support and coordination of care. To better estimate the total costs, it is advisable to ask for approximations of time needed for specific services and to discuss the fee structure and cost estimates upfront. A transparent understanding of costs can help families budget and plan effectively for their loved one's care, and some geriatric care managers may even assist in identifying alternative funding options if needed.

Does Insurance Cover Geriatric Care Management?

Unfortunately, neither Medicare nor Medicaid covers geriatric care management services, leaving many families to pay out-of-pocket for these essential services. While this can be a significant financial strain, it is crucial to explore all potential avenues for assistance.

For those with long-term care insurance, there may be some relief, as these policies occasionally cover care coordination, including geriatric care management. If you or your loved one is already enrolled in such a plan, it is advisable to contact your insurance provider to determine the extent of your coverage. However, it is important to note that most private insurance policies, including Medigap and Medicare Advantage plans, typically do not cover these services. Therefore, families should be prepared for the possibility of additional expenses.

Beyond traditional insurance options, there are alternative routes that may help offset the costs of geriatric care management. Employee assistance programs, which are increasingly offered by employers, could provide some financial support for these services. As nearly three-quarters of family caregivers are also working full or part time, these programs can help caregivers maintain their professional responsibilities while ensuring quality care for their loved ones. Additionally, veterans may be eligible for assistance through VA health benefits, which can sometimes include coverage for geriatric care management. As the demand for geriatric care management grows, more resources are becoming available, but it remains vital for families to thoroughly investigate all potential options to find the support they need.

If you're seeking dedicated, professional support to manage the complexities of senior healthcare in the Chicago North Shore area, Avoa Health is here to help. Discover the difference independent, expert advocacy can make. Schedule a call to discuss your unique situation.

Mary Fedorowski

Mary has over twenty years of experience in healthcare. She is the CEO of Avoa Health, a concierge patient advocacy service serving individuals with chronic illnesses. She is passionate about ensuring patients receive the highest level of support so they can focus on healing and quality time with loved ones. Learn about the inspiration behind Avoa Health.

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